Store Hours: 10AM - 10PM, 7 Days a Week
Nationwide Delivery
Cash on Delivery
 
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About Us


Delivery Information


Ordering / Products


Payment Information


Order Status





About Us

What is Pleasure Shop Philippines?  BACK TO TOP

If you are looking for sex toys, vibrators, dildos, lubricants and other adult toys, then you came to the right shop!

There's no other store in the Philippines compared to us, we strive to make every customer's shopping experience easy and worthwhile.

Our main goal is to reach all customers across the country, that's why we provide a hassle-free online shopping service and Nationwide Delivery. We also offer Nationwide Cash on Delivery. You can also personally choose your item by visiting our store.

Not only do we sell authentic and U.S. FDA approved products, but also sells sex toys from top of the line brands like Lelo, California Exotic Novelties, Pipedreams, Doc Johnsons, Fleshlight, Evolved Novelties and many more. We give time and dedication to provide you with every little details possible. Such as images, colors, sizes, weight, shapes and descriptions of all the products that we sell, in case you are ordering online, so that you will not be surprised or be shocked of what you have actually bought before it reaches your hand.

We set our store apart from any other sex toy stores in the Philippines by striving for better reputation, excellence and good work. We are happy to say that we have served customers across the Philippines and have not received any bad reviews.

Do you have a physical store or a showroom?  BACK TO TOP

Yes, drop us a visit at:

Pleasure Shop Mandaluyong
1st Floor, The Venue Tower
652 Boni Avenue, Plainview
Mandaluyong City 1550

Store Hours: 10AM - 10PM, 7 Days a Week



Pleasure Shop Timog
Unit 108 #2 Jiao Bldg.,
Timog Ave., Brgy. Paligsahan
Quezon City 1103

Store Hours: 10AM - 10PM, 7 Days a Week


What kind of sex toy brands do you sell?  BACK TO TOP

We sell top of the line sex toy brands. From California Exotic Novelties, Evolved Novelties, B Swish, Pipedreams, Doc Johnsons, to top Swedish designer brand like Lelo and world famous brands like Fleshlight and We Vibe. These are all FDA approved and passed the highest quality assurance in the U.S., not only do we sell the most renowned brands but we choose the most high reviewed and best selling products available.

Why will I choose your store over other sex toy shops?  BACK TO TOP

We try to set our store apart from the rest by providing you the best quality service and top of the line U.S. products. If you order internationally, you will surely experience exorbitant shipping charges, custom duties and taxes. Apart from that, you will have to go through all the process, long waits, corruptions and hassles claiming your order at the customs. While at Pleasure Shop, our products is always on hand so your order gets delivered right at your doorstep 1-4 business days after you have settled your payment.

We also have the most competitive prices of sex toys available in the market, our selection of sex toys ranges from affordable to the luxurious ones.

We pay attention to our customers comments and suggestions and strive everyday to improve our shop. That's why we provide YOU with great discounts and promos on a regular basis.

See what our customers have to say about us.



Delivery Information
Do you deliver outside Metro Manila?  BACK TO TOP

Yes. We deliver nationwide as long as you have a valid zipcode. See list here.

Do you deliver outside Philippines?  BACK TO TOP

Unfortunately, we don't deliver outside the Philippines since we can't guarantee the safety of your order. But we can always deliver your order to you, so you can be the one to send it to the address you wish to. You can always use local couriers like DHL, LBC, FEDEX etc.

Can I have my order picked up?  BACK TO TOP

In case you do not want your order to be delivered to the address you provided and wish to pick it up instead, you may choose "LBC Branch Pickup" as your Delivery Method upon ordering. Don't forget to write on the comment box the LBC Branch where you want to pick up your order. An additional PHP100.00 fee applies for Metro Manila orders and provincial rate applies for Provincial orders. Watch the video below on how to place your LBC Branch Pickup order.

If you are from Metro Manila, you can also have your order picked directly from our store to save you for the LBC charges.


How much will my delivery cost and how long before my order gets delivered?  BACK TO TOP

Metro Manila:
Door to Door Delivery (1-2 business days) = FREE
LBC Branch Pickup (1-2 business days) = PHP100.00
Cash on Delivery (1-2 business days) = PHP200.00

Province:
LBC Door to Door Delivery via LBC (1-3 business days) = PHP173.00 - PHP250.00
LBC Branch Pickup (1-3 business days) = PHP173.00 - PHP250.00
Cash on Delivery (1-3 Weeks) = PHP450.00

NOTE:
Business Days are Mondays to Saturdays except Holidays.

Do you have a cutoff time?  BACK TO TOP

We have a daily payment cutoff time of 12NOON (Mondays to Saturdays) for Next Day Deliveries within Metro Manila and 4PM for Provincial orders.

All order(s) with payment method of BDO, GCash, Western Union, Cebuana, LBC or MLhuillier which payment has been settled before our cutoff time are immediately processed and sent to the courier at the end of the day.

All PayPal/Credit Card orders that came in before our cutoff time will be immediately processed and send to the courier at the end of the day.

If you failed to settle your payment before our cutoff time, your order will be processed the following business day. If you wish to receive your order the soonest possible, please settle your payment before our cutoff time.

How will you deliver my order?  BACK TO TOP

Most of our orders are delivered via local courier LBC.

Your item(s) will be gift-wrapped and bubble-wrapped before being sent to the courier, we also declare them as "gift" or "massager" to ensure that there is no way anyone will know what's inside the package to give our customers the privacy they need.

From then, we will text/email you the tracking # of the delivery.

How Discreet is your delivery/order process?  BACK TO TOP

For Delivery:
  • Your Credit Card statement will billed by the name "EZENTECH".
  • We declare your package as "Gift" or as a "Massager".
For Packaging:
  • Your order is automatically gift wrapped and bubble wrapped and we will never put our name on the package, this ensures no one will will know what your are getting.
  • This is how your package would almost look like:


How can I be sure that you will deliver my order?  BACK TO TOP

You can always visit us at our showroom, we accept Visa, Mastercard and Debit Cards. Or you can opt to pay with Cash or Credit Card upon delivery.



Ordering / Products
How can I place my order?  BACK TO TOP

We provide you with the step by step process of how to order in our website. You can see it from the video below.

If you choose BDO, BPI, G-Cash, Western Union, LBC, Cebuana or Mlhuillier as your payment method, you need to settle your payment within the next 24 hours before your order gets queued for delivery, otherwise your order will expire. Please take time to read other FAQ's in this page.


Do you have a warranty?  BACK TO TOP

Yes. We give and honor our customers a 7-day warranty. We make sure each product you order is in good condition and is working properly before we deliver it. But in case of a defective item, we will ask you to ship back the item within 7 days after receiving the package as long as the original packaging is intact. We will send you replacement of the item you purchased after we receive the defective item.

Due to health and sanity reasons, we will not replace items which has already been used. We also don't replace items you have wrongfully ordered. Example, you ordered an item and did not like the color and/or the size.

For defective items, please send it back to the following address and send us via SMS or email the Tracking Number of your package.

Pleasure Shop Philippines
1st Floor, The Venue Tower
652 Boni Avenue, Plainsview
Mandaluyong City 1550

Do you give discounts?  BACK TO TOP

Yes. We give discounts on the following:

1. We offer Free Delivery for orders within Metro Manila
2. 3% discount for returning customers

I'm from overseas, can I send my order to someone in the Philippines? How?  BACK TO TOP

Absolutely yes. Just place your order in our website and fill in the delivery form with the delivery address of the person you are sending your order and settle your payment. We will contact you after your order has been sent for delivery and send you your delivery tracking number. If you choose PayPal during your checkout your billing address will appear as your delivery address on PayPal's page.

Can I order a product that is out stock?  BACK TO TOP

When an item is marked as "Sold Out", you can find a "Notify me when this product becomes available" check box on the products page. Just tick on the box and fill in your email address and telephone or mobile phone and click submit. You will receive an email or an SMS once the item becomes available.



Payment Information
How can I pay for my order?  BACK TO TOP

You can pay your order through the following:

Credit Cards - PayPal
For Metro Manila we offer to pay with Credit Card on Delivery, if you choose Paypal and your address is within Metro Manila we will require you to submit a valid ID that matches your delivery and/or billing address to serve as our Proof of Shipment.
 
Bank Deposit - BDO, BPI  
 
Money Transfer - Western Union, Cebuana Lhuilier, LBC, M. Lhuillier
   
 
Credit Card on Delivery (Pay with your credit card at your doorstep. For Metro Manila only)
 
Cash on Delivery (Pay at your doorstep)  
 
GCash
 
NOTE: After you have made your payment, please confirm payment on My Account page or you can just email/text us your transaction details.

Please indicate the following:
Payment Method
Sender's Full Name
Amount Sent
Branch name and address, and time where you sent/deposited the payment

What is your Cash on Delivery procedure?  BACK TO TOP

You will need to provide a valid contact # and address to ensure a smooth transaction. We will contact you via text/call before the delivery. We require your availability on the delivery date, otherwise please have someone receive your order(s) in your behalf. If we are unable to reach you, your order is consider "cancelled". Just choose "Cash on Delivery" as your Delivery Method upon ordering.

How can I confirm my payment?  BACK TO TOP

If you have chosen BDO Bank Deposit (BDO, BPI) or money transfers (Western Union, LBC, MLhuillier, Cebuana Lhuillier) as your payment method, you need to inform us if you have settled your payment so we can begin processing your order. Below is a step by step process of confirming your payment from our website.



If you don't have access to a computer or any device where you can confirm your payment via our website, just call us at (02) 4250751 or send us a text of the confirmation details through our mobile number 09193125071.



Order Status
What is an order expiration?  BACK TO TOP

If you have chosen Bank Deposit (BDO, BPI) or money transfer (Western Union, LBC, Cebuana Lhuilier, M. Lhuillier) as your mode of payment, we require you to settle your payment in the next 24 hours. If you failed to confirm your payment within the given period of time, your order will expire and will no longer be processed.

In case you want to reorder the item, just give us a call at (02) 4250751 or send us an SMS at 09193125071 or email us at support@pleasureshop.com.ph to make your order active. You don't have to go through the same process when you first order the item.

You can also reorder your item by logging in to your account from the "Login" link found on the header of our website (upper right beside "Shopping Cart" link) and go to "My Account" page, click on the "Order History and Status" tab and click on "Re-Order" button found on the details of your order.

How can I track or check for the status of my order?  BACK TO TOP

After we have processed and sent your order(s) to the courier, you will receive an SMS and an email containing your tracking number. You can track the progress of your package through the tracking URL we will provide you.

You can also keep track of your order status by using our website through the Check Order Status form found on the left panel of our page. Just provide your email address and order number to see the status of your order.

Below is a video of the step by step process on how you can track the status of your order: