FAQs

We don't have a physical store or a show room. We started this business to promote online shopping for sex toys, which saves you the embarrassment of having the trouble to go to a physical store. We also think that time and energy are efficient in the online industry, not only we are open 24/7 but this also provides you easier, faster and safer way of buying an adult toy.

We provide you with all the product details and images so you would know how exactly the item will be. So, please read all the product information and details before placing an order.

We sell top of the line sex toy brands. From California Exotic Novelties, Evolved Novelties, B Swish, Pipedreams, Doc Johnsons, to top Swedish designer brand like Lelo and world famous brands like Fleshlight and We Vibe. These are all FDA approved and passed the highest quality assurance in the U.S., not only do we sell the most renowned brands but we choose the most high reviewed and best seller products available.

We try to set our online store apart from the rest by providing you the best quality service and top of the line U.S. products. If you order internationally, you will surely experience exorbitant shipping charges, custom duties and taxes. Apart from that, you will have to go through all the process, long waits, corruptions and hassles claiming your order at the customs. While at Pleasure Shop, our products is always on hand so your order gets delivered right at your doorstep 1-4 business days max after settling your payment.

We also have the most competitive prices of sex toys available in the market, our selection of sex toys ranges from affordable to the luxurious ones.

We pay attention to our customers comments and suggestions and strive everyday to improve our online shop. That's why we provide YOU with great discounts and promos on a regular basis.

See what our customers have to say about us.

Yes. We give and honor our customers a 7-day warranty. We make sure each product you order is in good condition and is working properly before we deliver it. But in case of a defective item, we will ask you to ship back the item within 7 days after receiving the package as long as the original packaging is intact. From then, we will either give you a refund or a replacement of the same item you purchased.

Due to health and sanity reasons, we will not replace or refund item which has already been used. We also don't replace items you have wrongfully ordered. Example, you ordered an item and did not like the color and/or the size.

Yes. We give discounts on the following:

1. We offer Free Delivery for orders within Metro Manila
2. 3% discount for returning customers
3. For Bloggers, we give 5% discount if you add us on your blog roll or any part of your home page
4. For Writers, we give as much as 15% discount if you write us a 350-word unique article

We provide you with the step by step process of how to order in our website. You can see it from the video below.

If you choose BDO, G-Cash, Western Union, LBC, Cebuana or Mlhuillier as your payment method, you need to settle your payment within the next 24 hours before your order gets queued for delivery, otherwise your order will expire. Please take time to read other FAQ's in this page.

You can pay your order through the following:

Credit Cards We accept ALL Major Credit Cards using secure PayPal Payment Portal. You don't need to be a member to pay via credit card using secure PayPal checkout.
BDO Bank Deposit We will email you the bank account details upon ordering.
Western Union, LBC, Cebuana Lhuilier, M. Lhuillier We will email you the money transfer details upon ordering.
For more info on how to send money through Western Union, click here.
For Cebuana Lhuillier Pera Padala Rates, click here.
For LBC Peso Padala Rates, click here.
For MLhuillier Kwarta Padala instructions, click here.
GCash For instruction on sending payment through GCash, click here.
Note: After you have made your payment, please confirm payment on My Account page or you can just email/text us your transaction details. Please indicate the following: Payment Method Sender's Full Name Amount Sent Branch name and address, and time where you sent/deposited the payment

We have been on the business for many years now and we have built trust among our customers. We strive so hard to give our customers a satisfactory shopping experience by continuously improving our website. We have spent countless hours and great efforts to meet all our customer's demand. We have put our customers as first priority by giving them the best service and support.

With all these time and hard work spent on our shop, we wouldn't want to lose the confidence and trust our customers have given us by not delivering their orders.

So, there's no need to worry about your order not reaching your hand because apart from wanting to achieve success in dealing with customers, we are one online store you can trust. Our company is composed of trustworthy and hardworking individuals and we are always willing to serve you better.

You can also check our real life testimonials.

We offer FREE delivery for all orders within Metro Manila. For orders outside Metro Manila, Provincial Rate applies. Delivery outside Metro Manila usually costs Php150.00 to Php250.00 depending on your delivery address.

Most of our orders are delivered via local courier like 2GO or LBC.

Your item(s) are gift-wrapped and bubble-wrapped before being sent to the courier, we also declare them as "gift" or "massager" to ensure that there is no way anyone will know what's inside the package to give our customers the privacy they need.

From then, we will text/email you the tracking # of the delivery.

Yes. We deliver nationwide as long as you have a valid zipcode. See list here.

We have a daily cutoff time of 2PM. All order(s) like BDO, Western Union, Cebuana, LBC and MLhuillier whose payment has been settled before our cutoff time are immediately processed and sent to the courier at the end of the day.

All PayPal/Credit Card orders that came in before 2PM are automatically processed and sent to the courier at the end of the day.

If you failed to settle your payment before 2PM, it will be processed the following business day. If you wish to receive your order the soonest possible, please settle your payment before our 2PM cutoff time.

Courier's delivery turn around time:

For Metro Manila , delivery time usually takes 1-2 business.

Outside Metro Manila, delivery time usually takes 2-3 business.

Business Days are Mondays to Fridays and Non-Holidays

For Delivery:

• Your Credit Card statement will billed by the name "PS".

For Delivery:

• We declare your package as "Gift" or as a "Massager".

For Packaging:

• Your order is automatically gift wrapped and bubble wrapped and we will never put our name on the package, this ensures no one will will know what your are getting.

This is how your actual package would look like:

In case you do not want your order to be delivered on the address you provided and wish to pick it up instead, just put a note on your order or send us a text / email in case you forgot to comment upon ordering.

We can arrange LBC or 2GO to have your order(s) picked-up at any branches of your choice.

Yes we deliver outside the Philippines but the customer will shoulder the delivery cost and custom taxes for the country where it will be delivered and as long as sex toys are not on the country's prohibited list.

We accept Cash On Delivery (C.O.D.) for Metro Manila areas ONLY with a minimum rate of Php200.00 (to cover for our messenger's fee) depending on your location. To ensure smooth transaction, we will contact you via text/call before the delivery.

We require your availability on the delivery date, otherwise please have someone receive your order(s) in your behalf.

If we are unable to reach you, your order is considered "cancelled". In case you want to reorder the item, just give us a call or send us an SMS at 09175793069 or email us at support@pleasureshop.com.ph.

If you want to avail our Free Delivery Promo within Metro Manila, please choose a non-COD payment method.

We do accept meet up orders. Meet up location is at EDSA Shangrila Plaza Mall ONLY, from 2:00 PM onwards.

Please text or call 09275793069 to confirm your Meet Up order before your order expiration.

If you have chosen BDO Bank Deposit or money transfers (Western Union, LBC, MLhuillier, Cebuana Lhuillier) as your payment method, you need to inform us if you have settled your payment so we can begin processing your order. Below is a step by step process of confirming your payment from our website.



If you don't have access to a computer or any device where you can confirm your payment via our website, just call us or send us a text of the confirmation details through our mobile number 09275792384.

If you have chosen BDO Bank Deposit or money transfer (Western Union, LBC, Cebuana Lhuilier, M. Lhuillier) as your payment method, we require you to settle your payment in the next 24 hours. If you failed to confirm your payment within the given period of time, your order will expire and will no longer be processed.

In case you want to reorder the item, just give us a call or send us an SMS at 09175793069 or email us at support@pleasureshop.com.ph to make your order active. You don't have to go through the same process when you first order the item.

You can also reorder your item by logging in to your account from the "Login" link found on the header of our website (upper right beside "Shopping Cart" link) and go to "My Account" page, click on the "Order History and Status" tab and click on "Re-Order" button found on the details of your order.

After we processed your order and sent them to the courier, you will receive an SMS and an email containing your tracking number. You can track the progress of your package through the tracking URL we will provide you.

You can also keep track of your order status from our website through the Check Order Status form found on the left panel of our page. Just provide your email address and order number to see the status of your order.

Below is a video of the step by step process on how you can track the status of your order:

In case you can't find the item you want to buy from our catalog, you can have it pre-ordered.

Just send us an email of what item you wish to pre-order then we will send you a quote of how much and how long you will need to wait for the product. Pre-ordered products usually arrives withing 30-40 days from the time you sent us a message.

When an item is marked as "Sold Out", you can find a "Notify me when this product becomes available" check box on the products page. Just tick on the box and fill in your email address and telephone or mobile phone and click submit. You will receive an email or an SMS once the item becomes available.

Yes. We welcome wholesale orders beginning from 5 of a kind. Send us email or an SMS so we can process your order right away. You will be eligible for a 5% discount when you order in bulk.

Absolutely yes. Just place your order in our website and fill in the delivery form with the delivery address of the person you are sending your order and settle your payment. We will contact you after your order has been sent for delivery and send you your delivery tracking number.