FAQs

We don't have a physical store or a show room. We started this business to promote online shopping for sex toys, which saves you the embarrassment of having the trouble to go to a physical store. We also think that time and energy are efficient in the online industry, not only we are open 24/7 but this also provides you easier, faster and safer way of buying an adult toy.

We provide you with all the product details and images so you would know how exactly the item will be. So, please read all the product information and details before placing an order.

We sell top of the line sex toy brands. From California Exotic Novelties, Evolved Novelties, B Swish, Pipedreams, Doc Johnsons, to top Swedish designer brand like Lelo and world famous brands like Fleshlight and We Vibe. These are all FDA approved and passed the highest quality assurance in the U.S., not only do we sell the most renowned brands but we choose the most high reviewed and best selling products available.

We try to set our online store apart from the rest by providing you the best quality service and top of the line U.S. products. If you order internationally, you will surely experience exorbitant shipping charges, custom duties and taxes. Apart from that, you will have to go through all the process, long waits, corruptions and hassles claiming your order at the customs. While at Pleasure Shop, our products is always on hand so your order gets delivered right at your doorstep 1-4 business days after you have settled your payment.

We also have the most competitive prices of sex toys available in the market, our selection of sex toys ranges from affordable to the luxurious ones.

We pay attention to our customers comments and suggestions and strive everyday to improve our online shop. That's why we provide YOU with great discounts and promos on a regular basis.

See what our customers have to say about us.

Yes. We give and honor our customers a 7-day warranty. We make sure each product you order is in good condition and is working properly before we deliver it. But in case of a defective item, we will ask you to ship back the item within 7 days after receiving the package as long as the original packaging is intact. From then, we will either give you a refund or a replacement of the same item you purchased.

Due to health and sanity reasons, we will not replace or refund item which has already been used. We also don't replace items you have wrongfully ordered. Example, you ordered an item and did not like the color and/or the size.

For defective items, please send it back to the following address and send us via SMS or email the Tracking Number of your package.

Ma. Reann Briz
LBC EDSA CENTRAL PAVILLION
L1 DE - 108 Edsa Central Pavillon Annex
Greenfield District, Mandaluyong City,
Metro Manila

Yes. We give discounts on the following:

1. We offer Free Delivery for orders within Metro Manila
2. 3% discount for returning customers
3. 5% discount if you like our Facebook Page
4. For Bloggers, we give 5% discount if you add us on your blog roll or any part of your home page
5. For Writers, we give as much as 15% discount if you write us a 350-word unique article

We provide you with the step by step process of how to order in our website. You can see it from the video below.

If you choose BDO, BPI, G-Cash, Western Union, LBC, Cebuana or Mlhuillier as your payment method, you need to settle your payment within the next 24 hours before your order gets queued for delivery, otherwise your order will expire. Please take time to read other FAQ's in this page.

You can pay your order through the following:

Credit Cards We accept ALL Major Credit Cards using secure PayPal Payment Portal. You don't need to be a member to pay via credit card using secure PayPal checkout.
BDO Bank Deposit We will email you the bank account details upon ordering.
BPI Bank Deposit We will email you the bank account details upon ordering.
Western Union, LBC, Cebuana Lhuilier, M. Lhuillier We will email you the money transfer details upon ordering.
For more info on how to send money through Western Union, click here.
For Cebuana Lhuillier Pera Padala Rates, click here.
For LBC Peso Padala Rates, click here.
For MLhuillier Kwarta Padala instructions, click here.
GCash For instruction on sending payment through GCash, click here.
Note: After you have made your payment, please confirm payment on My Account page or you can just email/text us your transaction details. Please indicate the following: Payment Method Sender's Full Name Amount Sent Branch name and address, and time where you sent/deposited the payment

If you have chosen Bank Deposit (BDO, BPI) or money transfer (Western Union, LBC, Cebuana Lhuilier, M. Lhuillier) as your mode of payment, we require you to settle your payment in the next 24 hours. If you failed to confirm your payment within the given period of time, your order will expire and will no longer be processed.

In case you want to reorder the item, just give us a call at (02) 4250751 or send us an SMS at 09193125071 or email us at support@pleasureshop.com.ph to make your order active. You don't have to go through the same process when you first order the item.

You can also reorder your item by logging in to your account from the "Login" link found on the header of our website (upper right beside "Shopping Cart" link) and go to "My Account" page, click on the "Order History and Status" tab and click on "Re-Order" button found on the details of your order.

We have been on the business for many years now and we have built trust among our customers. We strive so hard to give our customers a satisfactory shopping experience by continuously improving our website. We have spent countless hours and great efforts to meet all our customer's demand. We have put our customers as first priority by giving them the best service and support.

With all these time and hard work spent on our shop, we wouldn't want to lose the confidence and trust our customers have given us by not delivering their orders.

So, there's no need to worry about your order not reaching your hand because apart from wanting to achieve success in dealing with customers, we are one online store you can trust. Our company is composed of trustworthy and hardworking individuals and we are always willing to serve you better. For Metro Manila orders, you can always opt to choose C.O.D. or Meetup as your mode of payment.

You can also check our real life testimonials.

Metro Manila:
Door to Door Delivery (Next Day) = FREE
Door to Door Delivery (Priority) = PHP100.00
LBC Branch Pickup = PHP100.00
Cash on Delivery (C.O.D.) = PHP200.00

Outside Metro Manila:
Provincial Rate applies. Delivery outside Metro Manila usually costs Php150.00 to Php250.00 depending on your delivery address.

Most of our orders are delivered via local courier LBC.

Your item(s) will be gift-wrapped and bubble-wrapped before being sent to the courier, we also declare them as "gift" or "massager" to ensure that there is no way anyone will know what's inside the package to give our customers the privacy they need.

From then, we will text/email you the tracking # of the delivery.

Yes. We deliver nationwide as long as you have a valid zipcode. See list here.

We have a daily payment cutoff time of 12NOON (Mondays to Saturdays) for Next Day Deliveries.

All order(s) with payment method like BDO, GCash, Western Union, Cebuana, LBC or MLhuillier which payment has been settled before our cutoff time are immediately processed and sent to the courier at the end of the day.

All PayPal/Credit Card orders that came in before our cutoff time will be immediately processed and send to the courier at the end of the day.

If you failed to settle your payment before our cutoff time, your order will be processed the following business day. If you wish to receive your order the soonest possible, please settle your payment before our cutoff time.

Courier's delivery turn around time:
Metro Manila = 1-2 business days
Outside Metro Manila = 1-3 business days
Business Days are Mondays to Fridays and Non-Holidays.

Please note that we have NO deliveries during Sundays.

In case you do not want your order to be delivered to the address you provided and wish to pick it up instead, you may choose "LBC Branch Pickup" as your Delivery Method upon ordering. Don't forget to write on the comment box the LBC Branch where you want to pick up your order. An additional PHP100.00 fee applies for Metro Manila orders and provincial rate applies for Provincial orders. Watch the video below on how to place your LBC Branch Pickup order.

Yes, you may choose "Cash on Delivery" as your Delivery Method upon ordering. An additional PHP200.00 fee applies.

Please provide a valid contact # and address to ensure a smooth transaction. We will contact you via text/call before the delivery. We require your availability on the delivery date, otherwise please have someone receive your order(s) in your behalf. If we are unable to reach you, your order is consider "cancelled". In case you want to reorder, just give us a call at (02) 4250751 or send us an SMS at 09193125071 or email us at support@pleasureshop.com.ph.

If you want to avail our Free Delivery Promo just choose "Door to Door Delivery (Next Day)" upon ordering.

Yes, you may choose "Meet Up" as your Delivery Method upon ordering.

Meet up is from 3PM to 5PM daily at EDSA Shangrila Plaza Mall ONLY

You need to call us at (02) 4250751 or text us at 09193125071 to confirm your Meet Up order before your order expiration.

If you have chosen BDO Bank Deposit or money transfers (Western Union, LBC, MLhuillier, Cebuana Lhuillier) as your payment method, you need to inform us if you have settled your payment so we can begin processing your order. Below is a step by step process of confirming your payment from our website.



If you don't have access to a computer or any device where you can confirm your payment via our website, just call us at (02) 4250751 or send us a text of the confirmation details through our mobile number 09193125071.

For Delivery:

• Your Credit Card statement will billed by the name "EZENTECH".

For Delivery:

• We declare your package as "Gift" or as a "Massager".

For Packaging:

• Your order is automatically gift wrapped and bubble wrapped and we will never put our name on the package, this ensures no one will will know what your are getting.

This is how your package would almost look like:

After we have processed and sent your order(s) to the courier, you will receive an SMS and an email containing your tracking number. You can track the progress of your package through the tracking URL we will provide you.

You can also keep track of your order status by using our website through the Check Order Status form found on the left panel of our page. Just provide your email address and order number to see the status of your order.

Below is a video of the step by step process on how you can track the status of your order:

Absolutely yes. Just place your order in our website and fill in the delivery form with the delivery address of the person you are sending your order and settle your payment. We will contact you after your order has been sent for delivery and send you your delivery tracking number. If you choose PayPal during your checkout your billing address will appear as your delivery address on PayPal's page.

In case you can't find the item you want to buy from our catalog, you can have it pre-ordered.

Just send us an email of what item you wish to pre-order then we will send you a quote of how much and how long you will need to wait for the product. Pre-ordered products usually arrives withing 30-40 days from the time you sent us a message.

Unfortunately, we don't deliver outside the Philippines since we can't guarantee the safety of your order. But we can always deliver your order to you, so you can be the one to send it to the address you wish to. You can always use local couriers like DHL, LBC, FEDEX etc.

When an item is marked as "Sold Out", you can find a "Notify me when this product becomes available" check box on the products page. Just tick on the box and fill in your email address and telephone or mobile phone and click submit. You will receive an email or an SMS once the item becomes available.

Yes. We welcome wholesale orders for a minimum of 15 pcs. Send us email or an SMS so we can process your order right away. You will be eligible for a 20% discount when you order in bulk.